Digital employee experience (also known as DEX) is a strategy that focuses on improving the overall employee experience through using technology within a business. With the increase in remote and hybrid work, DEX is more fundamental than ever. However, technical difficulties still happen. System infrastructures, workflows, and cloud services aren’t without fault. And when a problem hits, the most trivial task becomes much harder than it needs to be.
If you wish to improve your digital employee experience, you should start by measuring it. To that end, there are five primary sources of data you can use to measure the employee journey and experience. Take note:
Employee surveys are a great source of critical data for measuring the employee digital experience. You can, for instance, launch a biannual survey in which you ask your employees how they feel about the devices, tools, and digital environment in which they usually work. These surveys can help you understand what tools they use more regularly, what works and what doesn’t, and what can be improved.
This kind of survey can provide you with valuable feedback on every part of the recruitment process - from what prompted the candidate to apply to their interview experience. When it comes to DEX, you can use these surveys to understand how candidates perceive your webpage, your online job application forms, apps, and so on. Remember that, nowadays, having a mobile-friendly application process is key.
Onboarding surveys capture significant data from new employees about the onboarding period. For example, your team’s digital environment may work effectively - but if an employee gets a new laptop and they have trouble connecting to the company ecosystem, there’s obviously a problem to be fixed.
Do you have an employee intranet platform? This hub can provide you with significant data about how your employees feel and interact with the company's tools. The number of logins or widgets clicked is an indicator you can monitor, for instance.
A digital DEX management tool is also fundamental to support continuous improvement. From a more technical point of view, we recommend you employ these tools to measure and evaluate how fast the network is running during peak hours or which technologies are underperforming, for example.
To address the challenges associated with the move to remote working, companies must invest in a strong digital employee experience program. DEX helps you adapt to the new working paradigm and enables you to achieve improved productivity and efficiency, but it needs to be monitored in order to work.
And if you wish to adopt other solutions to simplify everyday operations, you can also contact Talcura. We have the most comprehensive services and tools for HR professionals, designed to help attract, hire, and onboard new talent. Schedule a free demo and learn more about our customizable solutions!