Communication is key in any successful organization. In fact, 97 percent of workers state that communication affects workplace tasks every day. Understanding the four main communication styles can help improve collaboration and ease tensions.
The assertive communication style is proof that it’s possible to be a powerful communicator without being intimidating. Assertive communicators are skilled at expressing ideas and goals, but they are also aware and mindful of other people’s needs. When engaging in conversation, they can see both sides of an issue and tend to be active listeners.
Assertive communicators confidently state their viewpoints but listen empathetically to other opinions. They express their confidence by frequently using the word “I” and by making eye contact. It is often easy to work with assertive communicators because they express themselves directly and confidently without confrontation.
Aggressive communicators, on the other hand, speak loudly and confidently but show little regard for others’ feelings or viewpoints. They tend to be poor listeners who frequently interrupt others. When an aggressive communicator makes a mistake, they are more likely to blame a coworker than take responsibility for the error. In spite of their disregard for others, aggressive communicators often end up in leadership positions.
Although it can be challenging to deal with an aggressive communicator, it’s important to keep your cool when interacting with them. If you stomp away in a huff, you may find yourself in an unwanted confrontation. Instead, try to enlist the help of others in the workplace. For example, an assertive communicator will likely have the communication skills to speak confidently while keeping tempers from flaring. Talcura software provides helpful tools for efficient messaging across communication styles.
For passive communicators, the priority is keeping the peace. They often hesitate to express their feelings and will say that they agree with someone to avoid confrontation. Because of their reluctance to speak up for themselves, they may take on projects that they would rather not do. Lack of eye contact is a typical sign of the passive communication style.
Working with a passive communicator can be frustrating. Coworkers may assume that the passive communicator does not express their opinions or ideas because they don’t care. However, this communication style has great potential for resolving or preventing workplace tensions. Patience is important when interacting with a passive communicator. To avoid misunderstandings, let the passive communicator know that you welcome their ideas and opinions.
Like passive communicators, passive-aggressive communicators tend not to express their feelings. However, the passive-aggressive communicator is not interested in keeping the peace and may grumble or roll their eyes when they disagree with a decision. They may attempt to take control by gossiping or turning coworkers against each other.
Patience is a must when dealing with the passive-aggressive communicator. Make eye contact and speak confidently and directly. Encourage them to openly express their opinions.
With so many employees working remotely, communication is now more important than ever. Investing in communication tools like the ones offered here by Talcura, can help keep everyone on the same page, no matter what communication style they use.